What is Check-In? 

Check-In is a function that allows you to record a short voice message, via your SoloProtect lone worker device or mobile app, providing contextual information about your location and activity.

What information should be included in a Check-In message?

1. Full name
2. Current location (including postcode and/or what3words reference)
3. Details of your current activity
4. The expected duration of your activity
5. Any perceived risks.

When should a Check-In be recorded?

Check-In messages should be recorded throughout the day as part of your dynamic risk assessments.

Examples include:

• The start of each working day
• When changing location
• When entering a new lone working situation or starting a new activity
• The end of the working day.

Where are Check-In messages stored?

Check-In messages are stored securely within SoloProtect’s BS8484- accredited Monitoring Centre and are only accessed by highly trained alarm Operators in the event of an emergency.

Why is Check-In important?

In the event of an emergency (e.g. a Red Alert or Incapacitation Alert*), the recorded message is accessed by a SoloProtect Monitoring Centre Operator.

This information is used in conjunction with geolocation data from your device, to help build a picture of your whereabouts and the type of risks you might be facing.

The Monitoring Centre Operator can then facilitate a quicker and more informed response. In a genuine emergency, this can be the difference between life and death.

Questions?

If you have any questions about SoloProtect’s Check-In feature, please contact your solution administrator in the first instance.